Return and Exchange



At Pika, we are committed to providing high-quality products that meet your needs and expectations. Given that our products include creams, scrubs, and perfumes, our return and exchange policy is designed to ensure your satisfaction while considering health and safety precautions:

Product Replacement: A product can only be replaced in case of a manufacturing defect or damage that did not result from use.

Reporting an Issue: If receiving a damaged or defective product, the customer must report this within 24 hours of receiving the order, attaching photos or a video demonstrating the defect.

Product Return: Products cannot be returned due to their unique nature.

Refund: The amount paid will be refunded using the original payment method. The refund process may take up to 30 days, depending on the bank’s requirements.

 Contact for Support: Please contact our customer service via [email/phone] for the necessary guidance.